Every one of our stones are hand-cut with precision to ensure you’re wearing the same shine and brilliance as a traditional diamond.

Fun fact: simulated diamonds do not hold the same carat weight as traditional diamonds! We list our stones in estimated carat weight & do our best to keep these sizes accurate.

Our simulated diamonds rank at an 8.5 out of 10 on the Mohs scale. This scale is used to measure the mineral hardness and scratch resistance of the stone in question. Traditional diamonds usually rank at a 10, so we’re not too far behind. 😉

Nope! We mean it when we say “conflict-free”. Rest assured, our pieces don’t contain any of these metals.

Yes, all sterling silver jewelry is plated in rhodium to give it that classic, unmistakable shine! Rhodium plating also helps give your jewelry an extra layer of protection against scratches and does not corrode or tarnish.

Our gold and rose gold pieces are made from the same high quality 925 sterling silver and plated in either 18k gold or 18k rose gold respectively. 

• The short answer: No! 😁 
• The long answer: No, our jewelry will not turn any part of your body green - We can guarantee this. If you do run into an issue with any of your pieces, please don’t hesitate to reach out to our support team at hello@modgents.com.

Our women’s rings range from 2mm to 4.5mm wide. The most common width is about 2mm, but if you’d like to know about a specific style, please don’t hesitate to reach out to our support team at hello@modgents.com.

We currently do not customize any of our pieces. But, if you have any style requests and/or feedback, we’d love to hear from you! Please submit either to us at hello@modgents.com

We do not, but you can definitely take any of our metal rings to your local jewelry store for engraving. Please note: any third party alterations to your ring/s will void our lifetime warranty.

While both are very durable materials, rings made of tungsten carbide tend to be on the heavier side & are often more scratch-resistant than its titanium counterparts.

Most of our men’s styles are 8mm wide. The only exceptions are our Hammer, Julius, and Shadow, which come in at 6mm wide, and our unisex Infinity bands at 5mm wide.

Nope! We mean it when we say “conflict-free”. Rest assured, our pieces don’t contain any of these metals.

We only carry our silicone bands in full sizes. However, these styles are far more flexible than your average ring, so we generally recommend sizing down if you are in between sizes.

Our silicone rings range from 4.5mm to 8.5mm wide. For style-specific measurements, we recommend checking out the product’s page under the “materials” tab.

To keep your jewelry in pristine condition, it is best to remove it during any activities such as exercising or sleeping and when handling any harsh products such as hand sanitizer. This will ensure your jewelry stays in tip top shape!

Remove your jewelry before applying lotion, sunscreen, & hand sanitizer. We also recommend avoiding contact with bleach, chlorine, hairspray, & other products with harsh chemicals.

Do not use any jewelry cleaners to care for your pieces, as these can strip the rhodium plating. We recommend using clear, mild dish soap and lukewarm water to clean your jewelry. Click here for the best way to clean your jewelry, ever.

Use a soft-bristle toothbrush to get in every crevice of your ring! This should help restore that clarity you’re looking for. Click here to view a step-by-step on the best way to clean your jewelry and if the shine just isn’t what it used to be, please reach out to our support team at hello@modgents.com so we can further assist.

Every piece in our collection. For more information, feel free to visit our warranty page here. 

Our lifetime warranty covers any and all damages. This includes manufacturing issues, accidental damages, as well as any wear and tear your pieces may incur over time. You can even have your jewelry resized under this process as well! For more information, feel free to visit our warranty page here.

Lost or stolen items are not covered under our lifetime warranty.

We currently ship to the United States and Canada. This includes any US Territories and US Military addresses. 

Canadian customers: We are unable to ship to PO Box addresses at this time.

All orders are shipped out of our headquarters the following business day from when it is placed. Any express or rush orders placed before (12:00 PM) NOON PST ship the same day! Please note: we do not ship any orders on Sundays or federal holidays.

You will receive a shipping confirmation with a tracking number once your order has shipped. If you do not receive a shipping confirmation within 1 business day of placing your order, please reach out to us at hello@modgents.com for further assistance.

All orders are estimated to arrive within 7 business days of their ship date, but can arrive sooner with our express or rush options. Check out our shipping page here for more details!

Business or transit days are Monday through Friday & do not include weekends or holidays. The first transit day begins the day you receive your shipping notification. If your order ships on a Monday, then Monday to Tuesday is considered the first transit day, Tuesday to Wednesday is considered the second transit day, and so on. Please note: Transit times are estimated and not guaranteed.

Duties or import taxes are calculated in the “Taxes” section of the total. You will not be billed when you receive your order. Please keep in mind that both duties and taxes are non-refundable upon delivery of the order.

We are very sorry to hear this! Shipping carriers may experience delays due to holidays, weather conditions, or other unforeseen circumstances. If your order has not received any tracking updates after 5 business days, please reach out to us at hello@modgents.com so we can look further into this for you.

In the unlikely event that your package has not been received after a delivery confirmation is sent, please reach out to us at hello@modgents.com within a 72-hour window so we can start a proper investigation into its whereabouts.

Once your return package has been received, we please ask that you allow our returns department 2-4 business days to process your exchange. Once processed, your exchange order will ship the following business day with an estimated 4-7 business day transit time. We will send a new order confirmation at the time of processing.

Once your original order has been delivered, you have 30 days from that delivery date to send the items you wish to exchange back to us. The return package must have a postmark date within the 30-day window in order to be approved by our returns department. This window does not reset after an exchange submission.

We do not provide return labels for exchanges. However, we will cover any shipping costs for the exchange order back to you, as well as any duty charges for Canadian customers. If any items are returned in worn condition, a 20% restocking fee may be held from your refund total or invoiced with your new exchange order prior to processing.

For US customers, we recommend shipping your package back through USPS Ground Advantage.

For Canadian customers, we recommend shipping your package back through Canada Post Tracked Packet USA. 

Please note: You do not need to send us the return tracking number, but we do ask that you keep your receipt until you receive an exchange or refund confirmation email.

Once your return package has been received, we please ask that you allow our returns department 2-4 business days to process and send your refund confirmation email. Once processed, it will take your bank roughly 3-5 business days to display the funds in your account. Please note: Shop Pay refunds may take up to two weeks to receive back to your bank account.

*Canadian Customers Only. The taxes collected at checkout are used to cover duty charges on imports and are non-refundable upon delivery confirmation of your original order.

You have 30 days from the original order delivery date to send your item back for a refund. The return package must contain a postmark date within the 30-day window to qualify for a refund. This window does not reset in the event of an exchange submission.

We do not provide return labels for returns. However, we will cover any shipping costs for the exchange order back to you, as well as any duty charges for Canadian customers. If any items are returned in worn condition, a 20% restocking fee may be held from your refund total or invoiced with your new exchange order prior to processing.

For US customers, we recommend shipping your package back through USPS Ground Advantage.

For Canadian customers, we recommend shipping your package back through Canada Post Tracked Packet USA. 

Please note: You do not need to send us the return tracking number, but we do ask that you keep your receipt until you receive an exchange or refund confirmation email. 

We accept payments from all major credit and debit cards, as well as a number of different payment platforms including PayPal, Amazon Pay, Shop Pay, Apple Pay, and Google Pay.

Shop Pay is a type of installment payment method that we offer at checkout. When purchasing from us, you now have the option to pay in full now across 4 equal, biweekly installment payments—with 0% APR interest and no hidden or late fees. Checking eligibility has no impact on your credit. Learn more about Shop Pay here!

Yes, they can be added as a debit card at checkout, but your order must be paid in full with the prepaid amount allocated to the card. We are unable to split the payment between two different cards at this time.

Once your return package has been received, we please ask that you allow our returns department 2-4 business days to process and send your refund confirmation email. Once processed, it will take your bank roughly 3-5 business days to display the funds in your account. 

Please note: Shop Pay refunds may take up to two weeks to receive back to your bank account.

We are only able to refund the original card used to place the order. In the event your card is canceled, we can issue store credit for the returned items prior to processing a refund. Otherwise, you will need to reach out to the card issuer to have the funds transferred from the closed account or returned to you via check.

Yes! Once your order has shipped from our headquarters, you will receive a shipping confirmation email with a tracking number to your email address entered at checkout.

No worries at all! We recommend first doing the following:

• Check your spam folder to see if it was mistakenly sorted there. 
• If you placed an order with a payment portal like PayPal, please check the email associated with that account. 
• If then, you are still unable to locate your order confirmation, please contact our support team at hello@modgents.com & we’ll be happy to help.

We are only able to guarantee cancellations or adjustments to orders within 2 hours of it being placed (Rush & Express orders may ship out sooner). We ask that you respond to your order confirmation email or reach out to our support team at hello@modgents.com or 1-800-619-7078 with your request as quickly as possible!

Unfortunately, we cannot make any changes to your order after it has been shipped. However, once you receive your order, you can always send it back for an exchange or a refund by following our instructions here.

Please allow mail carriers up to 48 hours to reflect updated tracking information after it has shipped. If your tracking information stops receiving updates, the mail carriers may be experiencing delays that are outside of our control. This means that further updates may take a little longer to reflect. Don’t worry, it’s still on its way!

If your order has not shipped yet, please reach out to our support team at hello@modgents.com ASAP to have this updated! 

For orders shipped through USPS: shipping addresses cannot be adjusted after it has shipped. We recommend reaching out to your local Post Office for further assistance. 

For orders shipped through FedEx: we can adjust the address for a small fee or have it held at a local FedEx Office for pick up at no cost prior to an “Out for Delivery” status on the tracking page.

If you have any other questions or concerns, feel free to reach out to our support team at hello@modgents.com.

Nope! All you will need to initiate any sort of return is your order number or the email address used to place the order. To begin that process, please visit our exchange and returns page here.

If you would like to create an account to keep track of your order history, you can register for one here! Once you have created your account, you will receive an activation email that you will need to click into and activate your account with.

To log in, you can navigate to the top right corner of our site and click on the “person” icon next to the cart image. You can also log in directly from this page. Here, you will be able to update your default shipping address and sort through any previous orders placed on our site.

We recommend clicking “Forgot my password?” on the login page to have an email sent to you with further instructions. If you do not receive an email, it is very likely you checked out as a guest previously and an account has not been created yet. Feel free to register for an account here.

You may update your shipping address within your account for faster checkouts on future orders only, but an order that has already been placed will need to be updated by our support team. If this is the case, please reach out to them at hello@modgents.com with your order number and/or email address used to place the order, along with a brief message regarding the issue. Please note: We can only guarantee changes within a 2-hour window, so please reach out ASAP!

Feel free to reach out to our support team at hello@modgents.com so they can update that for you on their end. Please note: We are only able to update the email to a new email address that has not been used to place an order or has not been subscribed to our newsletters in the past.

We do not store any payment information, so you will have to input your payment information each time you place an order. After your order has been placed, we cannot update or change the payment method used. If you wish to cancel an order so you can place a new one with your preferred payment method, please reach out to our support team at hello@modgents.com.

Absolutely. The easiest way to be removed from our marketing emails is to scroll down to the bottom of the newsletter and select “Unsubscribe”. To be removed from our text marketing, simply respond “STOP” to end all future text notifications.

Easy! Text MODGENTS to 73041 or scroll to the bottom of our site and enter your email address there.

If you received a code through our newsletter, please ensure your order:

• Meets the requirements listed in the email
• Has not expired for the discount to be applied.

 If you are still having issues, feel free to reach out to our support team at hello@modgents.com so we can further assist!

Of course! If you forgot to apply a discount to your order, feel free to reach out to our support team within a 24-hour window so that it can be applied. You may respond to your order confirmation email or reach us at hello@modgents.com with the discount code you would like applied to the order.

Only one discount code can be used per order. 

Yes! You can combine any of our free gift promotions with an active discount code for your order.

Please note to receive your free gift:

The order total must meet the minimum price threshold 

The free gift must be added to your cart prior to checkout. 

We are unable to ship any free promotional items after your order has been processed and left our headquarters.

Please double check your order confirmation to ensure the item is listed on the order. 

If the item is listed on your order confirmation: feel free to reach out to our support team at hello@modgents.com and we’d be happy to get this resolved for you. 

If it is not on your order confirmation: it is possible that either the item was not added to your cart prior to checkout or the order did not meet the minimum price threshold to qualify for the free gift promotion. We are unable to ship any free promotional items after your order has been processed and left our headquarters.

Our free gift promotions are subject to qualifying conditions. If your order is returned and it no longer meets those requirements, a portion of your refund may be withheld for the cost of the promotional item. We ask that all items, including the free gift, are returned to receive a full refund.

Absolutely. Check out how to measure your ring size at home in our blog post.

We do not recommend this method, as many printers can skew the sizing due to the scaling variables of the printer being used.

Generally, you want a ring that slides over your knuckle with a little friction, but not tight enough to where it squeezes your finger and creates what we call a “muffin top” with your skin. Read more on how to find the perfect fit in our blog post.

Since our fingers tend to swell in warmer weather, it is a good rule of thumb to size up a half-size if you are between sizes. Feel free to find out if you should size a ring up or down in our blog post.

The average ring size for men is size 10! To read more on this, feel free to check out our blog post.

The average ring size for women falls between a size 6 and 7! To read more on this, feel free to check out our blog post.

In short, yes. Both men’s and women’s ring sizes are the same! The only differences are found in the width and styles of the band. We explain it all in our blog post.